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FREQUENTLY ASKED QUESTIONS
Questions and Answers
FAQ: FAQ
1. What are our products made of?
Bio bags and Bio straws are made with compostable starch base polymer (PBAT, PBS, PHA and other compostable material) 100% natural and zero chemical.
Bio lunch boxes are made of sugarcane bagasse, that are microwavable and freezer friendly. 100% natural and zero chemical. Withstand up to 140 degree celcius.
2. How long is the process of Biodegradation and Composting after using?
Within a 180 days after using and discarded. The process begin when in contact with bacteria, moisture, and soil. Condition of a waste landfill. Our products are made disposable.
3. How long can our products be kept in dry storage?
Starch base material up to 10 months, and 1-2 years for bagasse material. Keep away from direct sunlight. Suitable in normal room temperature or air-conditioned room.
4. Are our products certified?
Yes, our certificates are recognised Globally and in Malaysia.
5. Where are our products being made?
In Malaysia.
6. How much is the cost compared to plastic?
1:2 Our price can be reduce according to the quantity ordered.
7. What is the lead time once Purchase Order have been issued?
Standard stock orders within 1-5 working days. Subject to stock availability.
Custom Bio Bags: 4-6 weeks (2 weeks for us to get the printing plate made) 3-4 weeks for subsequent orders.
Custom Bio Straws: 3-4 weeks for MOQ 10 cartons.
Bio Lunch boxes: Currently we have stocks available up to 30,000-50,000 pieces. Subject to availability. 2-3 weeks for larger orders.
60 days for customise Bio Lunch Boxes.
8. How do we place an order or get samples to test?
Click on our CONTACT US page or email us at Biotrade.my@gmail.com / Ecobio.my@gmail.com and we will be in touch as soon as we can.
9. What is your return policy?
Local clients: Manufacturing defected stocks must be returned to be replaced with new stocks
Interstate or Overseas clients: Please provide proof of manufacturing defect via photographs/video and drop us an official email. We will send a replacement with your next order.
10. What is the minimum order?
1 carton for standard stocks.
5-10 cartons for customise orders.
11. What are the delivery charges?
There are no delivery charges within the Klang Valley. Interstate or export cost base on charges from logistics company.
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